Our Commitment

We aim to provide a professional and reliable service at all times. If there is an issue with your order, we encourage you to contact us as soon as possible so we can investigate and assist.

Research Products

Due to the nature of the products supplied by Alpha Peptides, we are generally unable to accept returns of products once they have been dispatched.

This policy helps protect product integrity, quality standards and customer safety.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item or has missing items, please contact us within 48 hours of delivery.

• Include your order number
• Provide photographs where applicable
• Describe the issue clearly

We will review the matter and work with you to find an appropriate resolution.

Orders Lost In Transit

If your order appears to have been lost during transit, please contact us.

We may need to allow sufficient time for the courier investigation process before a replacement or refund can be considered.

Refund Eligibility

Refunds may be considered in circumstances including:

• Orders that cannot be fulfilled
• Items confirmed as missing from an order
• Verified courier losses
• Incorrect products supplied
• Other circumstances at our discretion

Each case is reviewed individually.

Change Of Mind

We are generally unable to offer refunds or returns for orders placed in error or where a customer changes their mind after an order has been processed or dispatched.

Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

Where an order has not yet entered processing or dispatch, cancellation may be possible. Once processing or dispatch has begun, cancellation may no longer be available.

How To Contact Us

For any returns or refund enquiries, please contact:

info@alpha-peptides.co.uk

Please include your order number in all correspondence.