Shipping policy

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Shipping Policy

We aim to dispatch every order as quickly, securely and professionally as possible. This page explains how we process, dispatch and deliver orders placed with Alpha Peptides.

Dispatch Times

Most orders are dispatched within 1–2 working days after payment has been successfully received.

Dispatch times may occasionally increase during periods of exceptionally high demand, promotional events, public holidays or circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to keep customers informed.

Delivery Services

Orders are dispatched using trusted delivery partners selected to provide secure and reliable delivery throughout the United Kingdom.

Service	Estimated Delivery
Tracked Delivery	Usually 1–3 working days after dispatch*
Express Services (where available)	Usually next working day after dispatch*

*Delivery estimates are provided in good faith but cannot be guaranteed.

Order Processing

Every order is individually checked before dispatch to help ensure:

Correct products have been selected.
Products are securely packaged.
Labels are verified.
Appropriate documentation is included where applicable.
Tracking information is generated when available.

This quality control process helps minimise dispatch errors and protects products during transit.

Tracking

Where a tracked delivery service is used, tracking information will normally become available once your parcel has entered the carrier's network.

Tracking updates are managed by the delivery provider and may not appear immediately after dispatch.

Delivery Address

Customers are responsible for ensuring that the delivery address supplied during checkout is accurate and complete.

Alpha Peptides cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information.

International Shipping

International delivery may be available to selected destinations shown during checkout.

Customers are responsible for confirming that products may lawfully be imported, received, possessed and used within the destination country.

International shipments may be subject to:

Customs inspections.
Import duties and local taxes.
Carrier handling charges.
Additional documentation requirements.
Delays caused by customs or local authorities.

Unless expressly stated otherwise, customs charges, import duties, taxes and local handling fees are payable by the recipient and are not included in the product or delivery price.

International delivery estimates do not include time spent undergoing customs clearance or local authority inspection.

Alpha Peptides cannot guarantee that an international shipment will be accepted by the destination country.

Where a parcel is delayed, refused, returned, seized or destroyed by customs or another authority, the outcome will be reviewed individually and handled in accordance with applicable law and our Terms & Conditions.

Delivery Delays

Occasional delays may occur after an order has been dispatched.

Possible causes include:

Postal or courier disruption.
Adverse weather.
Public holidays.
Industrial action.
Customs clearance.
Incorrect or incomplete delivery information.
Unusually high carrier volumes.
Events outside our reasonable control.

A delayed tracking update does not necessarily mean that a parcel has been lost.

Where an order appears delayed, please check the carrier tracking information before contacting us.

Missing Parcels

If your order has not arrived within the expected timeframe, please contact us at:

info@alpha-peptides.co.uk

Please include:

Your full name.
Your order number.
The delivery postcode.
Any relevant tracking information.

We may need to allow the delivery provider's stated investigation period to pass before a parcel can formally be treated as lost.

Where appropriate, we will open an investigation with the carrier and keep you informed of the available outcome.

Any replacement or refund will be considered once the relevant investigation has been completed and in accordance with your statutory rights.

Damaged Deliveries

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel or any product arrives damaged, leaking, opened or otherwise compromised, contact us promptly.

Please provide clear photographs showing:

The external parcel.
The delivery label.
The internal packaging.
The affected product.
The product label and batch details where visible.

Do not dispose of the parcel, packaging or affected product until we have reviewed the issue, unless keeping it would be unsafe or unlawful.

Confirmed transit damage will be resolved through an appropriate replacement, refund or other remedy where required.

Incorrect or Incomplete Orders

Every order is checked before dispatch. However, if you believe that an item is missing or that the incorrect product has been supplied, please contact us promptly.

Include your order number and photographs of all products and packaging received.

Once the issue has been verified, we will arrange an appropriate resolution.

Failed Delivery Attempts

Where nobody is available to receive a parcel, the delivery provider may:

Attempt delivery again.
Leave the parcel in an authorised safe place.
Deliver it to a neighbour.
Take it to a collection point or local depot.
Return it to Alpha Peptides.

Customers are responsible for monitoring tracking information and collecting parcels within any deadline imposed by the delivery provider.

Where a parcel is returned because it was refused, not collected or could not be delivered due to customer-supplied information, additional postage charges may apply before it can be resent.

Safe Places and Alternative Recipients

Where you instruct a delivery provider to leave a parcel in a safe place, with a neighbour, at a reception desk or with another nominated recipient, responsibility may pass when delivery is completed in accordance with those instructions.

Customers should only nominate a location or person they consider secure and appropriate.

Alpha Peptides cannot control the parcel after it has been delivered to a location specifically authorised by the customer.

Returned Parcels

Parcels may be returned to Alpha Peptides for reasons including:

An incorrect or incomplete address.
Failure to collect the parcel.
Delivery refusal.
Repeated unsuccessful delivery attempts.
Customs or import restrictions.

When a returned parcel is received, we will contact the customer where possible.

Before resending an order, we may require:

Confirmation of the correct delivery address.
Payment of any additional delivery charge.
Confirmation that the destination can lawfully accept the shipment.

Where a refund is requested instead, it will be considered in accordance with our Returns Policy, Terms & Conditions and applicable consumer law.

Changes to an Order or Address

We will make reasonable efforts to apply changes before processing begins, but amendments cannot be guaranteed once an order has entered packing or dispatch.

A delivery address normally cannot be changed after the parcel has entered the carrier's network.

Separate Shipments

In some circumstances, an order may be dispatched in more than one parcel.

This may occur because of product availability, packaging requirements or operational reasons.

Where separate tracking numbers are available, these may be provided individually.

Delivery Disclaimer

Dispatch and delivery estimates are provided as guidance and are not guaranteed unless a specifically guaranteed service has been purchased and confirmed.

Alpha Peptides is not responsible for delays caused by carriers, customs authorities, local delivery providers or other circumstances outside our reasonable control.

Nothing in this Shipping Policy excludes or limits any statutory rights that cannot lawfully be excluded.