Frequently Asked Questions
Clear answers about our research products, documentation, storage, ordering, shipping and secure Open Banking payments.
Research Products
General information about the products supplied by Alpha Peptides® and the limits of the support we can provide.
What are peptides?
Peptides are short chains of amino acids. In laboratory research, they may be studied in relation to cellular communication, signalling pathways and other biological processes.
Product pages and research articles provide general educational information about the compounds available through Alpha Peptides®.
What does “Research Use Only” mean?
Products labelled Research Use Only are supplied strictly for laboratory and scientific research purposes.
They are not medicines and are not intended for human consumption, veterinary use, diagnosis, treatment or disease prevention.
Can you provide dosage or administration advice?
No.
We cannot provide dosage advice, administration guidance, protocol recommendations, medical advice or treatment recommendations.
Can you recommend a product for a specific outcome?
We can answer questions about product specifications, availability, documentation and general product information.
We cannot recommend products for personal use, treatment, specific outcomes or administration protocols.
Are customers responsible for lawful product use?
Yes. Customers are responsible for ensuring that the purchase, possession and use of any product complies with the laws, regulations and institutional requirements applicable to them.
Why are some products no longer available?
Product availability may change due to regulatory developments, supplier availability, quality reviews or internal catalogue decisions.
We continually review the range to maintain appropriate standards across the website.
Do you stock Tirzepatide, Retatrutide, Semaglutide or Cagrilintide?
These compounds are not currently available through Alpha Peptides®.
Storage & Preparation
Always review the information provided with the specific product and follow your laboratory’s established procedures.
How should research products be stored?
Storage requirements can vary by compound and format. Products should be protected from excessive heat, direct light, moisture and unnecessary temperature fluctuations.
Follow any product-specific storage information displayed on the product page, label or supporting documentation.
What is peptide reconstitution?
Reconstitution is the laboratory process of preparing a lyophilised product using an appropriate sterile diluent and established laboratory procedures.
Alpha Peptides® does not provide personal administration or dosage guidance.
What is bacteriostatic water?
Bacteriostatic water is a sterile laboratory diluent containing a preservative intended to inhibit bacterial growth after opening.
Review the product information and follow appropriate laboratory handling procedures.
Quality & Testing
Product documentation is presented publicly wherever available so it can be reviewed before ordering.
Is analytical documentation available?
Third-party analytical documentation is available for selected products and batches through our public Testing & Reports page and may also be linked from relevant product pages.
Documentation availability can differ between products and batches.
What information should I check on an analytical report?
Review the compound name, batch or sample reference, stated test method, laboratory details and reported results.
Documentation should be considered alongside the relevant product information and your own research requirements.
Can documentation change between batches?
Yes. Batch references, testing dates and reported results may vary. Where batch-specific documentation is available, review the document associated with the relevant product or batch.
Shipping & Orders
Information about dispatch, tracking and delivery from our UK operation.
How quickly are orders dispatched?
We aim to prepare and dispatch orders promptly from our UK operation.
Processing times may be affected by stock availability, weekends, public holidays and delivery-provider schedules.
Do you deliver throughout the UK?
Yes. Available delivery services and charges are shown during checkout.
How can I track my order?
Tracking information is sent once your order has been dispatched. Please check the email address provided during checkout, including its junk or spam folder.
For further help, contact our support team with your order number.
What should I do if my order has not arrived?
Check your tracking link first. If the tracking information has not updated within the expected delivery period, contact us with your order number so we can review it.
Open Banking
Payments are authorised through your own bank rather than by entering card details on the website.
What payment method do you accept?
Alpha Peptides® currently uses secure Open Banking payments.
This allows customers to authorise payment directly through their banking application or online banking service.
Do you receive my online banking details?
No. Payment authorisation takes place through your own bank’s secure environment. Alpha Peptides® does not receive your online banking login credentials.
Why do you use Open Banking?
Open Banking enables direct bank-to-bank payments and removes the need to enter card details during checkout.
Clear information. Public documentation. Written support.
Alpha Peptides® is built around transparency. Our FAQ, product pages, research resources and Testing & Reports page are designed to make relevant information easier to review before and after ordering.
Still need help?
Contact our team for assistance with an order, product information, documentation or general support.