Refund policy
Returns & Refunds Policy
We want you to shop with confidence. This policy explains when products may be returned, how refunds are processed and what to do if something isn't quite right with your order.
30 Day Returns
To be eligible for a return, products must:
- Be unused and in the same condition as received.
- Be returned in their original packaging.
- Include all labels, seals and accessories supplied.
- Be accompanied by proof of purchase.
Returns sent without prior authorisation may not be accepted.
Starting a Return
To request a return, please contact us at:
Please include:
- Your full name.
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
If your return is approved, we'll provide full instructions on how and where to return your order.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, faulty, incomplete or you receive the wrong item, please contact us immediately so we can investigate and resolve the issue as quickly as possible.
To help us assess your claim, we may ask for photographs of:
- The outer packaging.
- The shipping label.
- The affected product.
- Any visible damage.
Health & Hygiene
Where products are supplied in sealed packaging, they are exempt from change-of-mind returns once the seal has been broken, where permitted by applicable consumer law.
This does not affect your statutory rights. If a product is damaged, defective, incorrectly supplied or not as described, please contact us immediately so we can arrange an appropriate resolution.
Items That Cannot Be Returned
For safety, hygiene and product integrity reasons, we are unable to accept returns of:
- Opened or used products.
- Products with broken or removed seals.
- Personal care products.
- Custom or personalised items.
- Perishable goods.
- Hazardous materials.
- Flammable liquids or gases.
- Gift cards.
- Sale items (unless faulty or where your statutory rights apply).
If you're unsure whether your purchase is eligible for return, please contact us before sending anything back.
Exchanges
We do not currently offer direct exchanges.
The quickest way to receive an alternative product is to return the original item (where eligible) and place a new order once your return has been approved.
European Union Cooling-Off Rights
If your order is delivered into a member state of the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your goods.
Returned items must remain unused, unopened, in their original condition and include all original packaging together with proof of purchase.
Nothing within this policy affects any statutory consumer rights that apply under local law.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within approximately 10 business days.
Please note that your bank or card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Need Help?
If you have any questions regarding returns, refunds or your order, our customer support team will be happy to help.
Alpha Peptides
Suite 159, Dragon Coworking
7–8 New Road Avenue
Chatham
Kent
ME4 6BB
United Kingdom
Email:
info@alpha-peptides.co.uk
Last Updated
This Returns & Refunds Policy was last updated on 19 July 2026.
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