Privacy Policy

1. Who We Are

Alpha Peptides operates the website www.alpha-peptides.co.uk and supplies research products strictly for laboratory research purposes only.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at info@alpha-peptides.co.uk.

2. Information We Collect

We may collect information when you browse our website, place an order, create or use a customer account, subscribe to emails or contact us.

• Name, email address, billing address and delivery address
• Order details and purchase history
• Account login and customer account information
• Payment confirmation details
• Messages or enquiries sent to us
• Website usage information, device information and analytics data

3. How We Use Your Information

We use personal information to operate our store and provide our services, including:

• Processing and fulfilling orders
• Providing order updates and customer support
• Managing customer accounts and login access
• Sending service-related messages
• Sending marketing emails where permitted
• Improving our website, products and customer experience
• Helping prevent fraud, misuse or unauthorised activity
• Complying with legal, tax and regulatory obligations

4. Customer Accounts

If you create or use a customer account, we process information needed to provide account access, view order history, manage saved details and support your shopping experience.

You are responsible for keeping your login details secure.

5. Payments & Open Banking

Alpha Peptides uses secure payment methods, including Open Banking where available.

Open Banking payments are authorised through your own banking application or online banking platform. Alpha Peptides does not store your online banking login details or card information.

Payment providers may process information required to complete, verify and secure transactions.

6. Shopify

Our online store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell products and manage orders.

Information you provide through our store may be processed by Shopify to support checkout, accounts, order management, fraud prevention and store functionality.

7. Shopify Email & Marketing

If you subscribe to our emails or have given permission to receive marketing communications, we may use Shopify Email to send updates, product information, offers or business news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us.

8. Google Analytics & Cookies

We use Google Analytics to help understand how visitors use our website, including page views, traffic sources, device information and general browsing behaviour.

Cookies and similar technologies may be used to keep the website functioning, improve performance, remember preferences, support checkout and analyse website usage.

You can manage or block cookies through your browser settings, although some website features may not work correctly if cookies are disabled.

9. Sharing Information

We only share personal information where necessary to operate our business, provide our services or meet legal obligations. This may include:

• Shopify and website service providers
• Payment providers
• Delivery and fulfilment providers
• Email and marketing service providers
• Analytics providers such as Google Analytics
• Professional advisers, regulators or authorities where required

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal, tax, accounting and record-keeping requirements.

11. Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to access, correct, delete, restrict or object to certain processing of your data.

You also have the right to withdraw consent where processing is based on consent, including marketing emails.

You have an absolute right to object to direct marketing at any time.

12. Complaints

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection matters.

13. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements. Any updates will be posted on this page.