Returns & refunds

RETURNS & REFUNDS POLICY

This Returns & Refunds Policy applies to purchases made from Alpha Peptides®, a trading name of Alpha Research Peptides Ltd.

We want orders to arrive correctly and in good condition. If there is a problem with your order, please contact us as soon as possible so we can investigate.

1. Damaged, faulty or incorrect items

Please contact us if:

• Your product arrives damaged
• Your product is faulty or defective
• You receive an incorrect item
• An item is missing from your order
• A product is materially different from its description at the time of purchase

Please contact us within 48 hours of delivery where possible. This helps us investigate delivery-related issues promptly but does not affect your statutory rights.

Please provide:

• Your full name
• Your order number
• A description of the issue
• Photographs of the outer packaging, shipping label and affected product where relevant

Email:

info@alpha-peptides.co.uk

Where a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, we will provide an appropriate remedy in accordance with applicable UK consumer law.

2. Change-of-mind cancellations

If you purchase as a consumer online, you normally have 14 days after delivery to tell us that you wish to cancel, without giving a reason. Where one order is delivered in separate parts, the period normally starts after the last item is received. You then have a further 14 days from telling us to return the goods.

Email info@alpha-peptides.co.uk with a clear statement that you wish to cancel and enough information to identify the order. You do not need our permission or a particular form to exercise a statutory cancellation right.

Exceptions apply only where the goods actually meet a statutory exemption, as explained below. A research-use label alone does not remove consumer cancellation rights. Business purchases do not automatically carry the same change-of-mind rights.

3. Return condition

Where a return is permitted, products should be returned in the condition in which they were received and, where applicable, with original packaging, seals and protective materials intact.

Products should not be opened, used, altered or damaged beyond what is reasonably necessary to establish their nature, characteristics and functioning.

We reserve the right to make any deduction permitted by law where returned goods have been handled beyond what would reasonably be permitted in a retail environment.

4. Products that may not be eligible for change-of-mind return

Subject to applicable law, we may be unable to accept change-of-mind returns for products that fall within a statutory exemption, including where applicable:

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
• Goods made to a customer’s specifications or clearly personalised
• Goods liable to deteriorate or expire rapidly

This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

5. Return authorisation

Contact us for the correct return address and safe return instructions. This helps us identify your order and handle the product appropriately. The correspondence address below is not automatically a returns depot.

Our return instructions do not make statutory cancellation or faulty-goods rights conditional on prior approval. Please identify your order in the parcel and retain proof of posting.

6. Return costs

Where goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract, we will arrange or pay reasonable return costs as required by law.

For an eligible change-of-mind cancellation, the customer may be responsible for the direct cost of returning the goods unless otherwise stated or required by law.

7. Refunds

For an eligible consumer cancellation, we refund the price paid and the cost of our least expensive standard delivery option. If you chose a more expensive service, we do not have to refund the extra delivery cost. Lawful deductions for handling beyond what is necessary to inspect the goods may apply.

We refund without undue delay and within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Where no goods need to be returned, we refund within 14 days of being told of the cancellation. These rules do not extend any shorter deadline that applies to your claim.

For faulty or misdescribed goods, applicable consumer remedies and deadlines apply. When a refund is due under the Consumer Rights Act 2015, we make it without undue delay and within 14 days of agreeing that you are entitled to it.

Stripe card payments: we submit the refund to the original payment method through Stripe. If the original card has expired or been replaced, your card issuer normally handles routing the credit. Contact us if a refund fails so we can arrange a suitable resolution.

Fena Pay by Bank: we arrange the refund to the bank account used for the original payment. We may need to confirm account details securely to return the funds. We never ask for your banking password, PIN or one-time security code.

We use the original payment method unless you expressly agree otherwise, and charge no refund fee. We do not deduct Stripe or Fena processing costs from a statutory refund or substitute store credit without your agreement.

We will confirm when the refund has been initiated. The time until it appears in your account depends on the provider and bank; this does not remove our responsibility to meet applicable refund deadlines. If it has not arrived, contact us with your order reference so we can trace it.

8. Order cancellations before dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Where cancellation is still possible, we will cancel the order and arrange any applicable refund.

Once an order has entered the dispatch process, we may be unable to prevent shipment and the normal returns procedure may apply.

9. Sale items

Statutory consumer rights apply to sale and discounted products in the same way as other purchases.

A reduced price does not remove your rights where a product is faulty, damaged, incorrectly supplied or not as described.

10. Gift cards

Gift cards are not automatically excluded from statutory cancellation rights. Any applicable exception must be explained before purchase and meet the requirements of the law.

This does not affect any statutory rights that cannot legally be excluded.

11. International orders

Consumer rights may vary depending on the destination country.

Where mandatory consumer protection laws apply to an international order, nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded.

12. Statutory rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace any statutory rights available under applicable consumer law, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable.

Contact us

Alpha Peptides®
A trading name of Alpha Research Peptides Ltd

Company Registration No. 17353381

Suite 159, Dragon Coworking
7–8 New Road Avenue
Chatham
Kent
ME4 6BB
United Kingdom

Email: info@alpha-peptides.co.uk

© 2026 Alpha Research Peptides Ltd. Alpha Peptides® is a registered UK trade mark.